All courses are one day duration. Payment is required up front.

Please ring 07713256139 or email jane@janewarden.com to discuss course content, request a course content overview, or book a place.

121 coaching can be booked after any training course to embed the learning and tailor to the delegate’s work situation.


Assertive Management

7th June 2019 and 28th September 2019

Location

The Hub, Civic Centre, Ipswich, Suffolk.

Suitable for

Anyone who manages people as a team leader, manager, director, in any business or industry sector, public or private.

Cost

£165.00 plus VAT per delegate, lunch included. Nice small group; maximum delegates will be eight.  Delegates do not have to have attended the first People Management course to attend this course.

Objectives

·  To gain the knowledge and skills to drive performance and standards in the team department.

 ·   To feel comfortable conducting more formal 121 meetings with team members for a range of issues, including disciplinary and pre-disciplinary meetings.

 ·    To be able to engage assertive behaviour to obtain the outcome required in various situations, with team members and other internal departments

 Content

·         The differences between Assertive, Aggressive and Passive communication

 ·         How to come across in an Assertive manner 

·         Individual assessment – Assertive, Aggressive and Passive exercise 

·         The impact of positive and negative inner dialogues  

·         Managing your own emotions and the emotions of others 

·         Handling confrontational situations  

·         Dealing with under performance and behaviour issues 

·         The Disciplinary process and when to use it 

·         The importance of note taking and evidence in 121 meetings

·         Action plan for the future

Note: A follow-up 121 session can be booked for further learning and assistance

Number of delegates in group

Up to eight

Please ring to discuss course content or book a place ring 07713 256139

Well Being & Resilience Workshop

27th June 2019

Location

The Hub, Civic Centre, Ipswich, Suffolk.

Suitable for

Anyone in any job role in any business or industry sector, public or private.

Cost

£165.00 plus VAT per delegate, lunch included. Nice small group; maximum delegates will be eight. 

Objectives

  •  To understand how to cope with the demands and responsibilities in today’s fast-moving business world, whilst keeping a positive mental attitude at all times.                       

Content:

  •  Balancing the scales of work and home life

  •  Understanding your own ‘motivators’ and ‘drivers’

  • Recognising the differences between stress and pressure

  • Positive coping strategies

  • Keeping a positive mind and dealing with negative influences

  • Assertive communication skills

  • Managing and accepting changes in the workplace

  • Utilising your time effectively

  • Making the best of yourself, including confidence building techniques

  • Adjusting habits of a lifetime                                                                                            

In this workshop the participants are encouraged to carry out self-assessment and to prepare a personal action plan.

Number of delegates in group

Up to eight

Please ring to discuss course content or book a place ring 07713 256139

People Management

9th May 2019 and 26th June 2019

Location

The Hub, Civic Centre, Ipswich, Suffolk.

Suitable for

Anyone who manages people as a team leader, manager, director in any business or industry sector, public or private.

Cost

£165.00 plus VAT per delegate, lunch included. Nice small group; maximum delegates will be eight.  Delegates do not have to have attended the first People Management course to attend this course.

Objectives

·    To understand what is expected of them in their role, and what their team expects of them.

·     To gain vital knowledge and skills to be able to handle different people and different situations or issues within the team.

·     To feel comfortable with allocating work, progress updates and conducting 121 meetings

Content

·         The role – expectations of the team

·         Motivation - what motivates and demotivates people

·         Giving praise and constructive criticism the right way

·         Communication skills - listening & questioning

·         Delegation - how to do it and what to delegate

·         Preparing and conducting 121 meetings - tips and tricks

·         Action plan for the future

Number of delegates in group

Up to eight

Please ring to discuss course content or book a place ring 07713 256139

Enhancing Time Management and Personal Effectiveness

4th July 2019

Location

The Hub, Civic Centre, Ipswich, Suffolk.

Suitable for

Anyone in any job role in any business or industry sector, public or private.

Nice small group; maximum delegates will be eight. 

Objectives:        

To increase effectiveness by improving personal organisation skills, and assessment of current management of time.

 Content:

·       Developing a personal sense of time and why things ‘go wrong’

·       Identifying and establishing your actual job role (time log completed by delegate before the course)

·        Weekly and monthly planning

·         Prioritising tasks

·         Drivers questionnaire – how your personality drivers affect time management

·         Making proper use of the ‘best time of the day

·         Controlling interruptions

·         Minimising interruptions and dealing with necessary interruptions

·         Overcoming procrastination and other time management techniques

·         Organising an efficient workspace and inbox

·         Dealing with other people’s requests professionally and assertively

·         How to feel ‘in control’ and minimise stress levels whilst working under pressure

·         Action plan for the future

Number of delegates in group

Up to eight

Please ring to discuss course content or book a place ring 07713256139

There is preparatory work to complete prior to attending this course and specific problem areas are reviewed.

Telephone Techniques and Email writing skills

23rd May 2019

Location

The Hub, Civic Drive, Ipswich, Suffolk

Suitable for

Anyone who uses the telephone or email at work with external or internal customers, other departments and colleagues.

Cost

£165.00 plus VAT per delegate, lunch included. Nice small group; maximum delegates will be eight. 

Objectives

·  To gain the knowledge and skills to provide a professional approach.

 ·  To feel self assess and understand how the ‘come across’ to others and what impact that has for their own image and the image of the organisation and/or department they work for.

 ·    To be able to write concise and professional emails and letters for the business world to gain responses and outcomes from the receiver.

 Content

·         The impact of communication approach with others

 ·         What does ‘professional’ mean? 

·         Individual assessment - how do you ‘come across’ to others? 

·         Professional telephone techniques  

·         The importance of voice tone and  

·         Body language and the signals and perceived meanings  

·         Layout and construction of professional emails and letters 

·         Snap shot of common spelling and grammar errors 

·         Telephone or email, which to use                                   

·         Action plan for the future

Number of delegates in group

Up to eight

Please ring to discuss course content or book a place ring 07713 256139